Cancellation Policy
Guidelines for order cancellations and modifications
Eligible for Cancellation
Orders Not Yet Shipped
Orders that have not been shipped within 3 days from the order date
Similar to Last Order
If the order is identical to your last order placed
Incorrect Order Placement
Orders placed by mistake or with incorrect information
Quantity Discrepancy
If received product differs in quantity from what was ordered
Not Eligible for Cancellation
Shipment Assigned Orders
Once a shipment has been assigned to a logistics partner, cancellation is not possible
Custom or Special Orders
Plants or planters that have been specially prepared or customized as per request
Cancellation Process
Step 1: Request Cancellation
Email us at contact@chedikadai.com or call (+91)-88077 99821 with your order number and reason for cancellation.
Step 2: Verification
Our team verifies eligibility based on order status and shipping timeline.
Step 3: Confirmation & Refund
If eligible, we confirm cancellation and initiate refund within 5-7 business days.
Refund Policy
Conditions under which refunds are processed
Important Note
All refund requests require verification through images/videos as specified below. Please keep the packaging and product until verification is complete.
Damaged Replacement Plant
If the replacement plant arrives damaged, you're eligible for a refund upon providing:
- Photo of the replacement plant in its temporary pot
- Clear images showing the damage
Incorrect Items Received
If you receive incorrect item(s), you're entitled to a full refund after verification.
- Photos of all received items
- Order confirmation for verification
Missing Items or Empty Box
If items are missing or you receive an empty box, we require:
- Video of the entire unboxing process
- Photos of all packaging materials
Return to Origin (RTO)
If item(s) are marked as RTO for any reason, you're eligible for a full refund.
- Courier tracking screenshot
- Communication with our support team
Delivery Status Discrepancy
If you haven't received items but the courier marked them as delivered:
- Report to support within 7 days
- Courier verification will be initiated
- Provide delivery address confirmation
- Any delivery proof from your end
Refund Process & Timeline
Refund Request Submission
Submit request via email, phone, or WhatsApp with required evidence
Verification (1-2 Business Days)
Our team reviews and verifies the provided evidence
Approval & Processing
Once approved, refund is initiated to original payment method
Refund Credit (5-7 Business Days)
Reflects in your account based on bank/payment processor
Time Limits
- Delivery Issues Report Within 7 days of delivery date
- Missing Items Report Within 48 hours of delivery
- Cancellation Window Before shipment assignment
Shipping Information
Our delivery process and timelines
Order Processing
All orders are shipped within 3 business days from the order date.
Logistics Partners
We partner with Bluedart, Amazon, DTDC, and Delhivery for nationwide delivery.
Delivery Timeline
Typically takes 5 to 9 business days for plant delivery across India.
Packaging Quality
Plants are shipped in sturdy, breathable packages to ensure they receive proper ventilation and sunlight during transit. Our packaging is designed to protect delicate foliage and maintain plant health throughout the journey.
Contact Support
Need assistance? Here's how to reach us
Phone Support
For plant care advice, order inquiries, and immediate assistance:
Primary Support
(+91)-88077 99821Secondary Support
(+91)-87546 70086Email Support
General Inquiries & Policy Questions:
contact@chedikadai.com For cancellation requests, refund inquiries, and policy clarificationsOrder Support & Technical Issues:
support@chedikadai.com For order tracking, payment issues, and technical supportWebsite & Online
Official Website:
www.chedikadai.com Browse our complete plant collection and place orders onlineWhatsApp Support:
Chat on WhatsApp Mon-Sat: 9 AM - 7 PM IST (Quick responses)Response Time Guidelines
We strive to respond to all inquiries promptly. Here's what you can expect:
Tips for Faster Resolution
- Always include your Order Number in all communications
- Provide clear photos/videos as requested in the policies above
- Check your spam folder if you haven't received our response
- Keep original packaging until the issue is resolved
